" Dear Sir or Madam, Please commend Tim again for his GREAT customer service. He is the reason why I continue to come back to your organization. He is extremely customer focused; takes the time to explain to and listen to the customer. He genuinely wants to help each and every customer as if they were family. I was referred to your organization by in-laws based upon Tim's past customer service experiences with them. They were spot on in directing me to Tim. I plan to work with Tim for years to come. "